The AI Advantage: Elevating Utility Customer Experience

Date: Thursday, Sep. 18th, 2025
Time: 2 – 3 PM ET

**As a part of our Innovation Series, Non-Insight Center and non-CURI Research Center Members can enjoy complimentary registration to this webinar.**


While other companies are still talking about developing AI solutions, Itineris and Microsoft are already delivering them. This session showcases how Itineris works closely with Microsoft, leveraging their developments and innovations in Copilot, to enhance their utility-focused CIS/CRM solutions. Filip will explore the practical applications of AI in utility customer experience, share success stories from some of our prominent utility customers, and highlight how Itineris continues to drive innovation in customer service and beyond.

AI CIS CoPilot CRM customer experience Innovation Series Itineris Microsoft

Moderator & Presenters

Filip Vanslambrouck
Director of Strategic Innovation, Itineris