TECO & Peoples Gas’ MiMove Portal Simplifies Starting and Transferring Service

View Resource

Peoples Gas and Tampa Electric recently introduced a MiMove portal. The self-service and agent-facing move-in application offers customers 24/7 access to complete a move-in while enabling customer service representatives to transfer customers from one address to another in one step. The MiMove portal has handled 53% of start or transfer service requests since launch, surpassing project goals. The portal has also successfully reduced call volume, improved contact center service levels, and strengthened the customer and representative experience.

This initiative earned TECO and Peoples Gas Gold recognition in Chartwell’s 2025 Best Practices Awards for Excellence in Digital Experience.

CONTINUE READING

To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

Best Practices Award Winner Chartwell Best Practices Awards digital experience

Recent Blog Posts

Join a Membership

The AI Advantage: Elevating Utility Customer Experience

Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline

We'd love to hear from you

Utility Membership Options

Events/Solution Providers

TECO & Peoples Gas’ MiMove Portal Simplifies Starting and Transferring Service

You may also like

PSEG Long Island’s Business First Program Establishes New Era of Customer Centricity

Through “The Elephant in the Room,” PECO Draws Attention to Energy Overutilization

ComEd’s Vehicle Electrification Journey Drives EV Growth and Equity

Hawaiian Electric Invests in Customer Service Team With Tailored University Program

ABOUT CHARTWELL

LEADERSHIP COUNCILS

Events

MEMBERSHIP OPTIONS