Premiere Report: Customer Views of the Utility in 2025
In the summer of 2025 Chartwell conducted its 2025 Residential Consumer Survey. More than 2,000 U.S. and Canadian residential energy consumers were contacted, including approximately 400 consumers from each U.S. region and Canada.
This Premiere Report spotlights initial findings from the survey on what North American consumers want and expect from their utilities. The report explores survey results in areas such as affordability, reliability, sustainability, utility transparency, and services offered by utilities such as demand response or time-of-use (TOU) rates.
More in-depth reports based on the 2025 Residential Consumer Survey will follow in the coming months.
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