How TEP Uses Voice of the Customer Data to Improve Outage Communications
Date: Wednesday, April 15th, 2026
Time: 2 – 3 PM ET
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A decade after launching its outage map, Tucson Electric Power found that digital tools alone weren't moving the needle on customer satisfaction during outages. In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate that candid customer feedback into operational improvements. Attendees will leave with a practical framework for using customer feedback to prioritize outage communication improvements and a realistic look at what measurable progress can look like for utilities still on that journey.
