Entergy Effectively Digitizes LIHEAP Through Creation of Specialized Web Platform

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Entergy has launched a digital LIHEAP platform. Providing 24/7 access, the online application allows customers to submit applications, upload documents, and receive status communications in real time. The digital LIHEAP platform also enables expedited issue resolution, preventing unnecessary customer disconnections and facilitating reconnections within minutes.

This initiative earned Entergy Silver recognition in Chartwell’s 2025 Best Practices Awards for Excellence in Serving Vulnerable Customers.

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assistance programs Best Practices Award Winner Chartwell Best Practices Awards Customer Service low income vulnerable customers

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Entergy Effectively Digitizes LIHEAP Through Creation of Specialized Web Platform

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