Defining Business Continuity as an Operational Discipline of Modern Utilities
Business continuity in the utility industry has evolved from a documentation exercise into a core operational capability. As utilities face increasingly complex disruptions—from cyber incidents and vendor dependencies to workforce constraints and climate-driven events—continuity programs must ensure that essential corporate, operational, and governance functions remain intact during extended disruptions. This Chartwell analysis reframes business continuity as an integrated enterprise system rather than a static plan. Drawing on practitioner insights and peer practices, the report outlines how mature programs align governance, risk assessment, operational planning, and testing with emergency management, IT recovery, and communications. The result is a practical framework utilities can use to sustain critical operations, meet regulatory expectations, and maintain public trust when normal operating conditions are disrupted.
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