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Customers Increasingly Turn to Digital Channels for Customer Service, Outage Information, and Other Inquiries

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This infographic shows insights from Chartwell's 2024 Residential Consumer Survey that illustrate the importance of making it easy for customers to do business with their utility. This often includes online accounts, text alerts, and mobile apps. In short, consumers expect to interact with their utility in a variety of ways, depending on the information needed.

 

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customer communications customer experience digital channels digital experience residential consumer survey

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