Consumers Want to Hear From Their Utility During an Outage

Customers expect to hear from their utility during a power outage, but their preferences regarding communication channels vary, as do opinions about when and how often utilities should communicate. This infographic, which includes data from Chartwell's 2023 Residential Consumer Survey, shows that effective - and accurate - communication during outages can lift customer satisfaction.


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customer experience customer satisfaction outage communications outage restoration residential consumer survey