Chartwell 2024 Outage Communications Survey Benchmarks

Chartwell’s 2024 Outage Communications Survey includes 44 complete responses from utilities across the United States and Canada with a total customer base of more than 99 million. Respondents include IOUs, municipalities, cooperatives, public utility districts, and crown corporations.  

This Benchmark report addresses a variety of topics about outage communications issues including technology trends, measuring and improving the customer experience, auto-enrollment and push alerts, and organizational goals and priorities.


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auto-enrollment benchmarks customer experience increased operational efficiency outage benchmarks outage communications