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Chartwell's Utility Resilience Institute

Improving Organizational Resilience Against Increasing Threats

Pioneering the Future of the Resilient Utility

Through in-depth research, group problem-solving, working groups, and impactful networking events, Chartwell’s Utility Research Institute (CURI) helps identify solutions and develop benchmarks and best practices that make the industry more resilient against threats and more responsive to customer needs before, during, and after disruptive events.

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Industry Empowerment

Enhance customer experience and operational efficiency amidst a range of threats, including natural disasters, cyber-attacks, and aging infrastructure

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Peer-to-Peer Collaboration

The institute is dedicated to supporting individuals and fostering collaboration, research, and the adoption of best practices

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Leading Resilience Strategies

Mitigate risks and improve responsiveness to customer needs during disruptive events through technological innovation

Customized CURI Membership Options

Chartwell will work with you to carefully curate the CURI product package that best meets your utility’s growing resilience needs.

Inquire About CURI

Tranzact Post-Event Outage Study

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities.

Inquire About the Study Tranzact Information

Outage Communications Leadership Council

Chartwell’s Outage Communications Leadership Council enables utility industry professionals to collaborate with industry leaders on the best ways of communicating with customers, employees, and other stakeholders during power outages.

Inquire About Joining Council Information

Organizational Resilience Executive Council: OREC

A forum for utility executives to discuss the dynamic and escalating challenges in building resilient organizations. Exchange best practices and develop strategies to understand risk tolerance, effective mitigation strategies, and emergency management operations to meet elevated stakeholder expectations.

Inquire About OREC Council Information

Emergency Management Leadership Council

Chartwell’s Emergency Management Leadership Council enables utility industry professionals to address an “all hazards” approach, emergency operations and planning, training and drills, and other critical topics. This group will identify and document the best practices required to plan and execute an emergency response when disasters occur.

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CURI Research Center

The Research Center for Chartwell’s Utility Resilience Institute features exclusive content in utility emergency management, outage communications, resilience, and operations. Addressing the top challenges identified by institute participants, you’ll find in-depth analysis reports and benchmarks based on Chartwell surveys, detailed case studies, and much more.

Inquire About the Research Center Research Center Information

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services