Resources
Tracie Boutte
Executive Advisor
Tracie has 36 years of industry experience in CX, emergency response, DX, regulatory/governmental affairs, marketing, customer insight, and C&I services.
Current Surveys
Business Customer Care Benchmark Survey
This survey covers various topics for serving business customers, including segmentation, programs and services, communications, and staffing.
Customer Service Benchmark Survey
This survey benchmarks customer service and contact center performance, including call metrics, call center service levels, agent KPIs, IVR operations, and more.
Electric Vehicle Benchmark Survey
This survey covers various topics for transportation electrification operations, including EV adoption, program governance, rates, charging infrastructure, internal organization, and more.
