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Current Surveys

Payment Survey

Contribute to progress, gain valuable knowledge, and drive innovation! This survey covers a variety of topics, including payment methods and channels, vendors, payment arrangements, prepay, and emerging technologies. Please participate to help identify industry-wide trends and best practices!

Digital Experience Survey

Benchmark your digital channels and contribute to industry progress! This survey covers a variety of digital channels for residential customers, including social media, MyAccount and web portals, live chat, and mobile apps. It examines self-service and agent-assisted channels. Please reach out to participate and benchmark industry-wide trends.