Resources
Tracie Boutte
Executive Advisor
Tracie has 36 years of industry experience in CX, emergency response, DX, regulatory/governmental affairs, marketing, customer insight, and C&I services.
Current Surveys
Payment Survey
Contribute to progress, gain valuable knowledge, and drive innovation! This survey covers a variety of topics, including payment methods and channels, vendors, payment arrangements, prepay, and emerging technologies. Please participate to help identify industry-wide trends and best practices!
Digital Experience Survey
Benchmark your digital channels and contribute to industry progress! This survey covers a variety of digital channels for residential customers, including social media, MyAccount and web portals, live chat, and mobile apps. It examines self-service and agent-assisted channels. Please reach out to participate and benchmark industry-wide trends.
