Resources
Tracie Boutte
Executive Advisor
Tracie has 36 years of industry experience in CX, emergency response, DX, regulatory/governmental affairs, marketing, customer insight, and C&I services.
Current Surveys
Payment Survey
Contribute to progress, gain valuable knowledge, and drive innovation! This survey covers a variety of topics, including payment methods and channels, vendors, payment arrangements, prepay, and emerging technologies. Please participate to help identify industry-wide trends and best practices!
Electric Vehicles Survey
Please help us identify industry-wide trends and best practices by participating in our first-of-its-kind Electric Vehicles Survey. Topics that it covers within transportation electrification include customer EV adoption and use, EV-related customer experience and satisfaction research, EV utility programs, incentives, and related partnerships.
Vulnerable Customers Survey
Participate in our first-ever Vulnerable Customers Survey and get exclusive early access to the survey datasheet and benchmarking report once the survey is closed. This survey covers a variety of topics, including serving low-income and medically vulnerable customers, income verification, back-office management, and government programs.
