Current Surveys
Benchmark Your Performance and Improve
Ready to accelerate excellence? Your participation in Chartwell surveys offers many advantages:
Contribute to Progress
Your voice and insights make a difference. The data collected through Chartwell research surveys guides advancements in products, services, and overall utility industry practices.
Gain Valuable Knowledge
Accessing survey data often provides access to the latest industry trends and knowledge. You gain a deeper understanding of current issues and how they might be addressed.
Drive Innovation
Help shape the future of the utility industry. Insights from survey data can spark creative solutions and lead to the development of groundbreaking products and services.
Billing Benchmark Survey
This survey covers a variety of topics, including billing programs; metrics for paperless and paper bills; billing exceptions and productivity metrics; high bill alerts; and more.
Get a sneak peek at some of the survey questions here.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
