Keynote: Agility in Meeting Customer Expectations

How does a utility incorporate agile approaches to improving outage communications? In an era of rapidly changing customer expectations, incremental changes make a difference while excellence remains the target. Georgia Power is working with a renewed focus on improving the outage customer experience—listening to customer feedback, leveraging collected data and experimenting with new ideas, and new technology. New tools aren’t always the answer and finding innovative ways to leverage the tools you have is a first step. At PowerUp, Georgia Power will share the latest in its journey as the company continues to improve customer outage communications to increase customer satisfaction and meet changing customer expectations.  


Chris Caldwell, Power Delivery Vice President, Georgia Power Company

In January of 2020 Chris Caldwell was elected to position of Power Delivery Vice President at Georgia Power Company. In this role, Chris provides leadership for Georgia Power’s Construction and Grid Investment Program, Transmission Maintenance & Services as well as the Shared Services organization that includes Vegetation Management and the Reliability Service Centers.