Keynote: A Path Forward: Adapting Strategically to Our Changing Future
Manitoba Hydro launched its new long-term strategy and business model in response to shifting customer expectations and the evolving energy landscape. Learn about the utility’s virtual and Voice of the Customer successes to date, and how these and other initiatives will help Manitoba Hydro better serve its customers efficiently, responsively, and digitally. Our keynote speaker also will share leadership lessons to prevent your company culture from eating your transformation strategy for breakfast.
Speaker: Alex Chiang
VP Customer Solutions & Experience, Manitoba Hydro
Alex joined Manitoba Hydro as Vice-President, Customer Solutions & Experience in September 2020. Alex is a proven people and customer experience leader having spent 20 years in the financial services industry in customer-facing, support, strategy, and transformation delivery roles across Canada and the northeastern United States. Prior to joining Manitoba Hydro, Alex recently concluded an assignment as Associate Vice President, Customer Confidence at TD Bank, where he was responsible for defining and delivering on new ways to enhance the customer experience and improve financial advice for Canadian Personal Banking. He was previously a District Vice President who led a team of 20 retail branches in Burnaby and Coquitlam, B.C., as well as the Associate Vice President for the Pacific Region Support Office for B.C. and Yukon.