Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
The AI Advantage: Elevating Utility Customer Experience
(Complimentary Webinar) This session showcases how Itineris works closely with Microsoft, leveraging their developments and innovations in Copilot, to enhance their utility-focused CIS/CRM solutions.
Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Unlocking RCS: The Future of Utility Customer Messaging and Engagement
Rich Communication Services (RCS) represents the next generation of customer messaging, combining the reach of SMS with the interactive capabilities of apps. For utilities, RCS enables branded, secure, two-way communication that delivers maps, images, videos, and interactive options without requiring customers to install anything new. In this session, Convey and leading industry experts will explain the business case, outline cost considerations, and showcase a live demo that lets the audience experience RCS in action. Discover how RCS transforms outage updates, billing, and customer service into richer, more engaging interactions that increase satisfaction and improve operational efficiency.
Speakers:
Paul Watkins, Director, Product Management & Strategy, Convey
Paul Watkins leads innovation strategy at Convey, where he focuses on AI-driven customer engagement solutions for utilities. With a background in both utility operations and digital transformation, Paul helps investor-owned and municipal utilities enhance outage communications, streamline workflows, and deliver measurable improvements in customer experience.
