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Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
Streamlining Customer Claims: How DTE Electric is Enhancing the Post-Incident Experience
(Complimentary Webinar) A resilient utility doesn’t just restore service – it supports customers through every kind of disruption. DTE Electric’s Damage Claims Department has transformed how custom...
Chartwell’s Spring Utility Insights: Trends Shaping the Industry
Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
Forged in Crisis: Utility Outage Communications Finds Excellence in Adversity
The last 18 months have held no shortage of challenges for utilities, from winter storms and unprecedented rolling outages to relentless tropical storms, drought and wildfires. Leading utilities have nimbly adapted to these crises.
In this presentation, Chartwell will share a few examples of excellence from recent months as well as the latest consumer and industry trends in outage communications.
Speaker: Russ Henderson, Senior Research Manager, Chartwell, Inc.
