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How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
Forged in Crisis: Utility Outage Communications Finds Excellence in Adversity
The last 18 months have held no shortage of challenges for utilities, from winter storms and unprecedented rolling outages to relentless tropical storms, drought and wildfires. Leading utilities have nimbly adapted to these crises.
In this presentation, Chartwell will share a few examples of excellence from recent months as well as the latest consumer and industry trends in outage communications.
Speaker: Russ Henderson, Senior Research Manager, Chartwell, Inc.
