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Driving Change: Sustainable Transportation Education with EVs for Schools
Discover how EVs for Schools is revolutionizing sustainable transportation education for the next generation. This innovative program promotes the benefits of transportation electrification, priori...
Your Guide to Building an Impactful Digital Experience Roadmap
(Complimentary Webinar)Building on insights from utility attendees at the 2024 EMACS Conference, join Mindgrub as they explore how to effectively align business, customer, and technology goals for ...
Empowering SMBs: Enhancing Engagement and Experience with CPS Energy
Join us to learn how CPS Energy, the nation's largest municipally owned energy utility, is enhancing engagement and experience for SMB customers. CPS Energy is committed to improving visibility, cu...
BGE’s Strategic Outreach Provides Comprehensive Support to Vulnerable Customers
Baltimore Gas and Electric (BGE) initiated a multi-faceted approach in 2023 to address the home energy needs of its customers, with an emphasis on serving low and moderate-income segments. In this session, learn how BGE launched a specialized tool empowering customer service representatives to assist customers initiating and submitting online LIHEAP applications; introduced the BGE Assistance Finder, an online referral questionnaire; and fostered new and expanded partnerships with community agencies. BGE’s efforts resulted in nearly 15,000 customers obtaining $26.4 million in grant funding and engagement with nearly 1,000 customers across 23 community events. This effort earned Chartwell’s Gold Best Practices Award in the category of Serving Vulnerable Customers this year.
