Avista’s ETR Strategy Team Improves Major Event Communications
As utilities seek to develop accurate estimated times of restoration during major events, common struggles include the alignment of processes and developing an understanding of operational incident priorities. To meet these challenges, Avista Utilities implemented a formal ETR Strategy Team that is responsible for generating estimates during major outage events.
In this session, learn how Avista developed the team, its system of accountability and process, and how the team’s work informs information shared across all channels.
Speaker: Matt Halloran, Products and Services Manager, Avista Utilities