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The AI Advantage: Elevating Utility Customer Experience
(Complimentary Webinar) This session showcases how Itineris works closely with Microsoft, leveraging their developments and innovations in Copilot, to enhance their utility-focused CIS/CRM solutions.
Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Avista’s ETR Strategy Team Improves Major Event Communications
As utilities seek to develop accurate estimated times of restoration during major events, common struggles include the alignment of processes and developing an understanding of operational incident priorities. To meet these challenges, Avista Utilities implemented a formal ETR Strategy Team that is responsible for generating estimates during major outage events.
In this session, learn how Avista developed the team, its system of accountability and process, and how the team’s work informs information shared across all channels.
Speaker: Matt Halloran, Products and Services Manager, Avista Utilities
