Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
From Legacy to Leading-Edge: ConEd’s CORE CIS Implementation
Join this Webinar to learn how Con Edison replaced three legacy Customer Information Systems (CIS) with Oracle’s Customer Care & Billing solution. Serving more than 10 million people across New Yor...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
Explore Insights From the 2025 IVR Benchmark Report
(Complimentary Webinar) Join us for an inside look at the recently released 2025 IVR Doctors/Chartwell Energy Utility IVR Benchmark Report, evaluating 100 IVR systems from U.S. and Canadian utilities.
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Avista’s ETR Strategy Team Improves Major Event Communications
As utilities seek to develop accurate estimated times of restoration during major events, common struggles include the alignment of processes and developing an understanding of operational incident priorities. To meet these challenges, Avista Utilities implemented a formal ETR Strategy Team that is responsible for generating estimates during major outage events.
In this session, learn how Avista developed the team, its system of accountability and process, and how the team’s work informs information shared across all channels.
Speaker: Matt Halloran, Products and Services Manager, Avista Utilities
