Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
Avista’s ETR Strategy Team Improves Major Event Communications
As utilities seek to develop accurate estimated times of restoration during major events, common struggles include the alignment of processes and developing an understanding of operational incident priorities. To meet these challenges, Avista Utilities implemented a formal ETR Strategy Team that is responsible for generating estimates during major outage events.
In this session, learn how Avista developed the team, its system of accountability and process, and how the team’s work informs information shared across all channels.
Speaker: Matt Halloran, Products and Services Manager, Avista Utilities
