Chartwell Offers Hands-On Tools for Serving Vulnerable Customers

 

The need to assist vulnerable customers has never been more pronounced, but it can be challenging to know how best to serve customers when we don’t have data.

To help address the needs of utilities, Chartwell has published a white paper with steps to better understand the vulnerable customer experience by acquiring, analyzing, and interpreting customer insights to facilitate meaningful and sustainable improvements to service delivery.

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