Chartwell Business Customer Leadership Council

Thoughts on Serving Business Customers

Aspirations of Leading Utilities

This piece summarizes top utilities’ aspirations about serving business customers from Chartwell Voice of Customer research.

Business customers are different from residential customers – and they have unique needs that sometimes go largely unmet.

Based on feedback from Chartwell members, we understand there is an industry need to place a sharper focus on business customers, especially the often unassigned small-to-midsize business (SMB) category.

Read how leading utilities answered the question, “What’s the number one reason you are excited to join a Chartwell Council focused on business customers?”

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