Insights for Tomorrow’s Utility

I.S. is passionate about connecting the utility industry to solutions. He has experience managing growing companies and a background in strategy consulting for utility and TMT industries.

Philip founded Chartwell to provide objective research and identify best practice solutions to issues facing utility companies.

Stacey is responsible for products, research, and product development. She has an extensive background in data analytics and product management.

Tim oversees the marketing and sales departments for Chartwell. He focuses on helping Chartwell clients realize the full value from Chartwell’s services.

Russ directs Chartwell’s research and events. Russ is an experienced researcher and facilitator who speaks frequently at utility industry events.

As Director of Councils, Steve directs Chartwell’s facilitated peer group networking. He has over 20 years of utility industry experience in IT, Corporate Communications, and Marketing.

Scott is very experienced in research, events and customer engagement. He is an accomplished researcher and frequent speaker at utility industry conferences.

Jennie brings 39 years of utility industry experience to Chartwell. She is accomplished in many areas including customer service, research, insights, and experience.

Steve has 38 years of utility industry experience. He is well-versed in customer service and experience, digital analysis, distribution operations, and leadership.

Tim has 33 years of utility industry experience in CX, customer complaint prevention and resolution, outage comms, low-income programs, and strategic partnerships.

Pat has 36 years of utility industry experience in CX, CS, market research with a focus on vulnerable customer strategy, storm response, and electric and gas operations.

Tracie has 36 years of industry experience in CX, emergency response, DX, regulatory/governmental affairs, marketing, customer insight, and C&I services.

Jennifer has 34 years of combined utility and banking experience in CX, digital and strategic marketing, marketing analytics, and customer messaging for storms and emergent events.

John has over 20 years of utility industry experience in qualitative research methodology, journey mapping, and marketing in B2B, B2C, and multicultural segments.

Vida has 36 years of utility industry experience including strategic billing and solutions, residential and large customer billing system implementation, credit, and accounting.

Karl has 24 years of combined electric utility and consulting experience with a focus on transportation electrification, strategy, and innovation.

Victor has over 35 years of utility industry experience in emergency preparedness, recovery, business continuity planning, customer comms, and customer service.

John has over 40 years experience in emergency preparedness and response, risk assessment, and crisis communications, focusing on planning, training, and exercises.

Cindi brings 36 years of utility industry experience in supply chain operations, procurement, logistics, supplier diversity, and geospatial information technology.