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How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Built for Utilities, Powered by AI: A Customer Experience (CX) Reinvention Story
Today’s utility customers expect real-time updates, self-service, and personalized engagement — needs that traditional platforms can’t meet. This session features a leading utility and SEW sharing how they transformed customer experience using a Vertical AI platform purpose-built for the energy and water sector. Learn how this AI-native, connected approach enables proactive communication, personalized digital journeys, and seamless integration across customer, billing, field, and outage systems. Attendees will explore why utilities are moving beyond generic solutions, what makes Vertical AI different, and how it delivers measurable results — from lower call volumes to higher customer satisfaction and trust.
