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Boosting Billing Accuracy with Automation and Analytics
(Complimentary) Learn how Entergy is transforming billing operations through automation, analytics, and strategic training. This webinar explores real-world technology enhancements including BOTs f...
Where Innovation Meets Safety: MLGW’s Fleet Transformation
(Complimentary Webinar) Learn how Memphis Light, Gas and Water (MLGW) transformed fleet operations to improve safety, cut costs, and support reliable service to 400,000+ customers.
Strengthening Your Position as Your Key Customers’ Trusted Energy Advisor
(Complimentary) Large C&I Key Customers represent a small group with massive impact - driving load, revenue, and influence across the utility industry. Becoming their Trusted Energy Advisor require...
PSEG Long Island Elevates Business Customer Experience
Introduced in 2024, PSEG Long Island’s Business First initiative encompasses a utility-wide commitment to supporting local businesses’ vitality through simplified access to energy efficiency, economic development incentives, and account support. Building the Business First platform required departmental collaboration to unify around a shared goal of delivering a small and midsize businesses-tailored customer experience and a consistent branded customer outreach strategy across numerous channels. A key element of the platform is the Business First Advocate team of employee ambassadors, who champion the needs of business customers and strengthen the awareness of available resources. PSEG Long Island’s holistic business customer-centric approach has generated tangible economic benefits for businesses, revitalized downtown communities, enhanced grid efficiency, improved customer satisfaction, and strengthened PSEG Long Island’s role as a supportive business partner.
Speakers:
Veronica Isaac, Manager, Customer and Community Partnerships, PSEG Long Island
Manager of Customer and Community Partnerships, Veronica is responsible for direct customer engagement across three key areas: Economic Development, Business Customer Advocacy, and the Community Partnership Program. These teams foster relationships by providing financial assistance to revitalize business districts, acting as personalized points of contact for business accounts, and supporting local non-profit organizations. Her 30-year career has spanned Brooklyn Union, Con Edison, National Grid, and PSEG Long Island, with experience in Gas, Electric, Steam, and Information Technology.
Michell Somers, Marketing Manager, PSEG Long Island
Michelle Somers leads the marketing team to generate customer engagement, satisfaction and participation. Her projects at the utility include facilitating EV adoption on Long Island as the Electric Vehicles Manager and Lead Marketing Program Manager where she guided the utility to 55% paperless billing enrollment. With more than 30 years in Marketing, Michelle is passionate about developing creative solutions in marketing and technology and has held positions at American Express, CMP Media, United Business Media and National Grid.
