Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
How Business Customers Shaped Ameren Missouri’s Green Tariff Pricing
In this webinar, Ameren Missouri will share how it designed the Renewable Solutions Program enrollment process to deliver value for both business customers and the utility. We’ll explore lessons le...
This complementary webinar will feature a panel of experts discussing speech recognition and the future of IVR. The panel will look at lessons learned from their own utilities' integration of spee...
Industry and Consumer Trends: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
Making It Easier for LMI Customers to Access Energy Assistance
Join us as Consumers Energy shares how its My Personalized Offerings platform helps low-to-moderate income (LMI) customers find and enroll in programs that support their billing and energy manageme...
ComEd’s “Ring of Fire” Response — Emergency Preparedness in Action
In July 2024, ComEd faced one of the most destructive weather events in its history—a record-breaking “Ring of Fire” storm that unleashed 43 tornadoes, torrential rain, and more than 22,000 lightni...
Collaborative Roundtables: Solutions for Today’s Utility Challenges
Join fellow utility professionals from across North America for an engaging, solutions-focused roundtable session designed to spark ideas and drive results. Exchange challenges, insights, and success stories with peers who understand the pressures and priorities of your role. Ask bold questions, share practical solutions, and discover new approaches that are working in the field. This is your chance to expand your professional network — something past attendees say is one of the most valuable takeaways of the conference — and keep the conversation going long after the event wraps.
Our roundtable topics will be:
Personalization through AI and Machine Learning
Chatbots, Self-Service, and Omnichannel Strategies
Proven VOC Strategies for 2025
Engaging Vulnerable Customers with Equity in Mind
Rate Increase Communications
Empowering Business Customers
Electric Vehicle Customer Journeys
Digital Engagement in Energy Efficiency Marketing
Customer Journey Playbooks
Billing and Payment Innovations
Employee Engagement and Retention in CX Roles
IVR Best Practices: Improving CX with Functionality, Usability, and Aesthetics
