Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
The AI Advantage: Elevating Utility Customer Experience
(Complimentary Webinar) This session showcases how Itineris works closely with Microsoft, leveraging their developments and innovations in Copilot, to enhance their utility-focused CIS/CRM solutions.
Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Collaborative Roundtables: Solutions for Today’s Utility Challenges
Join fellow utility professionals from across North America for an engaging, solutions-focused roundtable session designed to spark ideas and drive results. Exchange challenges, insights, and success stories with peers who understand the pressures and priorities of your role. Ask bold questions, share practical solutions, and discover new approaches that are working in the field. This is your chance to expand your professional network — something past attendees say is one of the most valuable takeaways of the conference — and keep the conversation going long after the event wraps.
Our roundtable topics will be:
Personalization through AI and Machine Learning
Chatbots, Self-Service, and Omnichannel Strategies
Proven VOC Strategies for 2025
Engaging Vulnerable Customers with Equity in Mind
Rate Increase Communications
Empowering Business Customers
Electric Vehicle Customer Journeys
Digital Engagement in Energy Efficiency Marketing
Customer Journey Playbooks
Billing and Payment Innovations
Employee Engagement and Retention in CX Roles
IVR Best Practices: Improving CX with Functionality, Usability, and Aesthetics
