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How Business Customers Shaped Ameren Missouri’s Green Tariff Pricing
In this webinar, Ameren Missouri will share how it designed the Renewable Solutions Program enrollment process to deliver value for both business customers and the utility. We’ll explore lessons le...
This complementary webinar will feature a panel of experts discussing speech recognition and the future of IVR. The panel will look at lessons learned from their own utilities' integration of spee...
Industry and Consumer Trends: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
Making It Easier for LMI Customers to Access Energy Assistance
Join us as Consumers Energy shares how its My Personalized Offerings platform helps low-to-moderate income (LMI) customers find and enroll in programs that support their billing and energy manageme...
ComEd’s “Ring of Fire” Response — Emergency Preparedness in Action
In July 2024, ComEd faced one of the most destructive weather events in its history—a record-breaking “Ring of Fire” storm that unleashed 43 tornadoes, torrential rain, and more than 22,000 lightni...
Utilizing a CRM to Improve Service for Business Customers
The amount of information that utilities have about business customers is huge but how do you keep track of so much data? How can you manage that data to help your team provide outstanding service? A CRM tool is a significant benefit. With a CRM, your account management team has access to customer information to help them know their customers better, keep track of customer transactions, interactions and projects, and enable them to strengthen customer relationships. Having a CRM platform that captures this information empowers account managers with knowledge about their business customers and all the programs, products and services the customer participates in, and opportunities for customer engagement. Hear from two utility professionals about how their utilities do this so well and learn how their CRM has empowered their account management team.
Speakers:
Justin Partee, Sales and Economic Development Manager, Connexus Energy
Justin Partee is the Sales, Marketing, and Economic Development Manager for Connexus Energy in Ramsey, Minnesota. He began his career at Connexus in 2019 by being tasked to bring a full sales culture to the organization. Prior to being in the energy industry, Justin directed sales operations and teams with leading consumer packaged goods organizations and in the fenestration industry. Justin has a passion for Economic Development and has obtained a masters degree in Community and Economic Development from the University of Central Arkansas. In his free time, Justin is coaching youth sports (football, baseball, softball, and golf) that his children are active in and working on his Retirement Plan B of eventually qualifying for the Senior PGA Tour!
Josh Richards, Supervisor, Business Contact Center, Salt River Project
Josh is the Business Contact Center Supervisor at SRP (Salt River Project), bringing over 11 years of customer-facing experience to the role. Starting his journey with SRP in the call center, Josh has steadily advanced into leadership positions, gaining valuable expertise in Customer Billing & Accounting, and spending the last three years as a Strategic Energy Manager. His involvement in these fields has equipped him with a robust understanding of SRP’s CRM systems, making him a key asset in driving customer satisfaction and operational efficiency. New to the role of Supervisor, he looks forward to assisting his team in continuously delivering the ultimate customer experience in any way possible.
