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Driving Change: Sustainable Transportation Education with EVs for Schools
Discover how EVs for Schools is revolutionizing sustainable transportation education for the next generation. This innovative program promotes the benefits of transportation electrification, priori...
Your Guide to Building an Impactful Digital Experience Roadmap
(Complimentary Webinar)Building on insights from utility attendees at the 2024 EMACS Conference, join Mindgrub as they explore how to effectively align business, customer, and technology goals for ...
Empowering SMBs: Enhancing Engagement and Experience with CPS Energy
Join us to learn how CPS Energy, the nation's largest municipally owned energy utility, is enhancing engagement and experience for SMB customers. CPS Energy is committed to improving visibility, cu...
Customer-Centric Billing: Understanding and Adapting to Payment Trends – a fireside chat
Stay ahead of the curve with this informative session at EMACS 2024. Discover key insights from KUBRA’s Emerging Payment Trends 2024 research on customer awareness, willingness to use, and adoption rates of emerging payment trends such as digital wallets, real-time payments, BNPL, and cryptocurrencies. Hear from utility industry leaders during an engaging panel discussion as they explore the impact of these trends on customer behavior. Plus, see how KUBRA’s innovative solutions align with these emerging preferences and get a sneak peek at our roadmap for future trends to help utilities enhance their billing and payment strategies.
Presenters:
Andy Schorn, Director Customer Revenue, CPS Energy
Andy Schorn joined CPS Energy in 2017 after spending nearly 40 years working in the banking industry, holding senior-level positions in multiple customer contact roles. Since joining CPS Energy, he has led the Customer Revenue teams, including Billing, Accounts Receivable, Payment Processing, and Outsourcing. Andy obtained his undergraduate degree in Special Education and his MBA in Business Leadership. He is a Navy Veteran, has been married for 40 years, and is the father to two grown sons and one grandson.
Regina Rowden, Supervisor, Customer Care Remittance, Tuscon Electric Power
Regina joined TEP in 2007 and held positions as a Customer Care Representative, Credit and Collections Representative, Bankruptcy Specialist, and Senior Remittance Processing Specialist while continuing her education. Outside of her day-to-day role, Regina enjoys managing her daughter’s youth soccer team. She is also a member of TEP’s Community Action Team, which allows her many opportunities to show her passion for volunteering in her community.
As the Vice President of Client Success at KUBRA, Tara Mondelli brings a wealth of industry experience and an unwavering commitment to client success. Her inspirational leadership style and expertise have been pivotal in enhancing client engagement and fostering a culture of collaboration and accountability. With over 30 years of client success experience in the billing and payment industry, she brings a unique blend of strategic vision, operational excellence, and a deep understanding of client needs. During her tenure at KUBRA, she has transformed account management to drive higher retention and revenue growth, implemented innovative customer feedback programs, and harnessed data-driven insights to elevate customer satisfaction. Tara holds an Executive MBA from Athabasca University and was selected to participate in KUBRA’s prestigious LEADS leadership program in 2022.
