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Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
Streamlining Customer Claims: How DTE Electric is Enhancing the Post-Incident Experience
(Complimentary Webinar) A resilient utility doesn’t just restore service – it supports customers through every kind of disruption. DTE Electric’s Damage Claims Department has transformed how custom...
Chartwell’s Spring Utility Insights: Trends Shaping the Industry
Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
Nested outages – that is, smaller-scale outages that persist in areas where utility crews have otherwise restored power – remain a challenge for many utilities from the perspectives of both operations and customer experience. DTE has addressed this issue by integrating AMI voltage reads into its text-based outage notification system. Customers are prompted to share their outage status via text, and if the response doesn’t match operational data, within 15 minutes the customer is contacted by a live agent and a new event is logged.
In this session, learn how DTE launched this project from beginning to end, and the positive results so far.
Speaker: Rami Younes – Marketing Program Manager, DTE Energy
