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How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
AEP’s Storm Outage Prediction Model, 2021 Chartwell Award Winner
AEP’s Storm Outage Prediction Model, which won Chartwell’s 2021 Best Practices Silver Award in Outage Restoration, has resulted in a quicker, more efficient restoration process, including fewer customer satisfaction issues and lower cost for housing and care for mutual assistance personnel and contractors.
In this session, learn about the model’s development and its performance in recent storm events, as well as AEP’s plans for the future as the model improves with experience.
Speaker: Stephen A. Patton, Customer Journey Lead, AEP
