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With Collections a Perennial Challenge, Utilities Work to Make Bill Payment Easier

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This infographic shows insights from Chartwell's 2024 Billing Industry Survey that indicate the ways in which utilities use mobile apps, alerts, and other programs to make bill payment easier and reduce arrearages.

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To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

Billing and Payment collections customer billing experience ebill adoption ebill enrollment mobile apps

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