New Account Site Feedback
search

Utilities Offer High-Bill and Due-Date Bill Alerts through Customers’ Preferred Channels

View Resource
This infographic shows insights from Chartwell's 2024 Billing Industry Survey that indicate the ways in which utilities strive to push important information to customers through their desired channels. Insights include the prevalence of bill due and high bill alerts and the channels through which these alerts are offered, as well as displaying the ways in which utilities deliver collection notices.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
Billing and Payment customer billing experience high bills usage alerts

You may also like

Webinar
NiSource’s Award-Winning Meter to Cash Analytics

During this webinar we celebrate NiSource's Silver Award for Excellence…
Case Study
Manitoba Hydro Improves Customer Credit Classification With Machine Learning

At Manitoba Hydro, classifying customer behavior is crucial to assessing…
Infographic
With Collections a Perennial Challenge, Utilities Work to Make Bill Payment Easier

This infographic shows insights from Chartwell’s 2024 Billing Industry Survey…
Case Study
Consumers Energy Smoothly Transitions to Fee-Based Card Payment Structure

In October 2023, Consumers Energy implemented a per-transaction fee for…