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Transforming the Utility Experience: Customer Journeys & AI-Driven Futures

Register for Webinar
Date: Thursday, May 22nd, 2025
Time: 2 – 3 PM ET

**As a part of our Innovation Series, Non-Insight Center and non-CURI Research Center Members can enjoy complimentary registration to this webinar.**

Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how utilities are reimagining engagement from outage alerts to proactive service delivery. Discover how data-driven insights and artificial intelligence shape the future, from forecasting grid disruptions to personalizing customer experiences. Moderated by Zac Canders of DataCapable, this session brings together thought leaders to discuss strategies, challenges, and innovations driving the next era of utility operations and customer care. Don’t miss this forward-looking dialogue.

AI Centerpoint Con Edison datacapable Entergy Innovation Series predictive analytics

Moderator & Presenters

Zac Canders
Co-Founder, DataCapable
Karlon Butler
Manager, Product Owner Mobile App & View Outage, Entergy
Gabe Cano
Department Manager - Outage Management Systems, Con Edison
Stephenie Howard
Vice President | Customer Strategy & Platform Development, CenterPoint Energy

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