Tampa Electric’s Holistic Approach to Outage Communications

During the 2024 hurricane season Tampa, Florida, was hit with some of the worst natural disasters in more than a century. Hurricanes Debby, Helene, and Milton alone were catastrophic, and with all striking the mainland only months apart the region found itself in a volatile state of disrepair. Despite this, Tampa Electric (TECO) was able to increase its capacity for urgent communication needs and improve staff experience by incorporating a holistic approach to its outage communications. By utilizing proactive customer-centric approaches, Tampa Electric effectively managed its operations while maintaining high customer satisfaction.

This initiative earned Tampa Electric Bronze recognition in Chartwell’s 2025 Best Practices Awards for Outage Communication.

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