SDG&E Delivers Critical Information to Customers Before, During, and After Unprecedented Wildfire Conditions

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After experiencing multiple waves of unprecedented Public Safety Power Shutoff events in December 2024 and January 2025 due to historic Santa Ana winds, San Diego Gas &Electric (SDG&E) successfully prioritized customer safety, communications transparency, and infrastructure resilience. During the events, SDG&E notified nearly 275,000 customers, supported vulnerable populations, and maintained trust in affected communities.

This initiative earned SDG&E Silver recognition in Chartwell’s 2025 Best Practices Awards for Outage Communication.

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Best Practices Award Winner Chartwell Best Practices Awards outage communications Storm Response wildfires

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SDG&E Delivers Critical Information to Customers Before, During, and After Unprecedented Wildfire Conditions

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