New Account Site Feedback
search

Navigating Resilience in Electric Utilities

View Resource

Organizations find themselves at different stages in their journey to become more resilient as the industry tries to navigate a shifting threat landscape. Through our conversations with industry leaders and insights gleaned from interviews we’ve conducted with over 40 utility executives, it's clear that reliability and resilience stand out as a top priority. Also, after engaging our members, we've recognized a gap in the industry's ability to access dedicated resources for developing benchmarks and designing best practices on resilience issues.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
customer feedback customer satisfaction outage survey data

You may also like

Report
Lessons Learned from Customer Feedback:​ A Review of Customer Satisfaction and Experiences Using Post-Outage Survey Data​

Advances in information technology allow utilities to move beyond broadly…
Report
Consumer Trends 2024: Energy Affordability Challenges Through the Eyes of Residential Customers

Chartwell’s 2024 Residential Consumer and Future Views of the Customer…
Infographic
Utilities Work to Promote EV Adoption and Serve Customers As a Trusted Advisor

This infographic shows insights from Chartwell’s 2025 Electric Vehicle Industry…
Case Study
TEP’s Tracking, Training, and Intentionality Result in 96% FCR Rate

Tucson Electric Power (TEP) has achieved a notably high first-call…