EMACS WEBINAR SERIES: Lessons Learned – Strengthening Utility Customer Communications
Date: Thursday, October 12th
Time: 2 – 3 PM ET
**As part of our EMACS series, this webinar is complimentary.**
Join Message Broadcast’s concierge communications teams and a leading utility partner to explore customer experience journeys ranging from PSPS and load shed events to usage alerts and communications. Dive into crafting empathetic post-outage messages, creating urgency with usage alerts, and fostering a sense of community. Learn strategies to inspire customer action and involvement. Benefit from diverse communication channels, from SMS to voice, and engage in a Q&A session.
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