EMACS WEBINAR SERIES: Lessons Learned – Strengthening Utility Customer Communications

Date: Thursday, October 12th Time: 2 – 3 PM ET **As part of our EMACS series, this webinar is complimentary.** Join Message Broadcast's concierge communications teams and a leading utility partner to explore customer experience journeys ranging from PSPS and load shed events to usage alerts and communications. Dive into crafting empathetic post-outage messages, creating urgency with usage alerts, and fostering a sense of community. Learn strategies to inspire customer action and involvement. Benefit from diverse communication channels, from SMS to voice, and engage in a Q&A session.
EMACS EMACS Webinar Series Load Shedding Events message broadcast psps sms usage alerts voice

Moderator & Speaker

Tim Melton
Senior Consultant, Chartwell
Paul Watkins
CX Strategist, Message Broadcast