Telecom Nationwide Outage: How to Communicate During Unplanned Telecom Outages

Date: Thursday, April 4

Time: 2 - 3 PM ET

**As part of our Featured Partner Series, this webinar is complimentary.**

On February 22, 2024, one of the nations largest telecom providers experienced a widespread outage that affected customers across the United States. The outage began around 11:30 AM ET and lasted for several hours. During that time, customers were unable to make or receive calls, send or receive text messages, or access data services.

Most utilities weren’t impacted operationally, but customer communications were a challenge during this event.  What would you do if SMS, email, and your IVR were impacted? During this webinar with Message Broadcast, we will walk through different customer communication strategies you could take if a similar or more protracted event were to happen. 


email Featured Partner Series IVR message broadcast outage sms Telecom telecom outage


Paul Watkins
CX Strategist, Message Broadcast
James Peterson
Chief Solutions & Strategy Officer, Message Broadcast