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          • Developing a Robust VoC Framework: A Functional Blueprint for Utilities
          • Why Measure Customer Trust Score?
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          • Developing a Robust VoC Framework: A Functional Blueprint for Utilities
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          Chartwell’s Spring Utility Insights: Trends Shaping the Industry

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Auto-Enrolling Customers for Outage Alerts: Benefits, Risks, and TCPA Rules

VIEW WEBINAR

Date: Wednesday, March 12th

Time: 2 – 3 PM ET

**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**

Join us as we hear from three utilities about their use of Auto-Enrollment for outage and public safety alerts: what they’ve learned, how their customers benefit, and how they navigate rule changes when needed. Utility veteran and Chartwell consultant Suzan Greene will facilitate a lively discussion with Alabama Power’s Wayne Boone, Duke Energy’s Tim Hendren, and Southern California Edison’s Michael Williams. The webinar will also feature insights from recent Chartwell research on the topic, as well as opportunities to ask your questions. Don’t miss this chance to gain valuable insights and best practices to guide your utility’s efforts!

Alabama Power auto-enrollment Duke Energy outage alerts southern California Edison

Moderator & Presenters

Suzan Greene
Senior Consultant, Chartwell Inc.
Wayne Boone
Principal, Alabama Power Company
Tim Hendren
Principal Customer Journey Consultant, Duke Energy
Michael Williams
Principal Manager, Business Operation, Business Customer Division, Southern California Edison

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CONTACT CHARTWELL

Chartwell, Inc.

3715 Northside Parkway, Suite 3-615

Atlanta, GA 30327

404-237-9099
memberservices@chartwellinc.com
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