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Improving Customer Satisfaction Through Advanced Analytics and Data Strategies
In this webinar, Rajendra Acharya of Southern California Edison will explore how advanced analytics—including machine learning and hypothesis-driven approaches—can uncover actionable insights and d...Smarter Authentication, Stronger Containment — Powered by Pindrop
This webinar will feature John Kusiak, IVR Product Owner at Duke Energy, sharing the company’s IVR transformation following Pindrop’s implementation. He will highlight enrollment growth since Octob...How Business Customers Shaped Ameren Missouri’s Green Tariff Pricing
In this webinar, Ameren Missouri will share how it designed the Renewable Solutions Program enrollment process to deliver value for both business customers and the utility. We’ll explore lessons le...Maximizing Speech in Your IVR
This complementary webinar will feature a panel of experts discussing speech recognition and the future of IVR. The panel will look at lessons learned from their own utilities' integration of spee...Industry and Consumer Trends: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
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