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From Legacy to Leading-Edge: ConEd’s CORE CIS Implementation
Join this Webinar to learn how Con Edison replaced three legacy Customer Information Systems (CIS) with Oracle’s Customer Care & Billing solution. Serving more than 10 million people across New Yor...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
Explore Insights From the 2025 IVR Benchmark Report
(Complimentary Webinar) Join us for an inside look at the recently released 2025 IVR Doctors/Chartwell Energy Utility IVR Benchmark Report, evaluating 100 IVR systems from U.S. and Canadian utilities.
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Over the past year, CenterPoint Energy has significantly enhanced its emergency preparedness and response capabilities. In this keynote session, Don Daigler, Senior Vice President of Emergency…
KEYNOTE – Resilience in the Heat of Crisis: Lessons from LADWP’s Wildfire Response
In this keynote session, two senior executives from the Los Angeles Department of Water and Power (LADWP) — representing emergency management and customer service and communications…
Executive Perspectives on Resilience: Challenges and Opportunities in the Utility Industry
As utilities navigate an evolving risk landscape, resilience is more than grid hardening — it’s about organizational agility, crisis preparedness, and strategic investment in people, processes,…
Predicting Power: How Machine Learning is Transforming Estimated Times of Restoration
In this panel session, utility industry experts will explore how artificial intelligence and machine learning are reshaping the way companies predict and communicate estimated times of…
Discover how LUMA earned the prestigious Gold Emergency Management Chartwell Best Practices Award through its innovative approach to revitalizing its Emergency Response Plan. This session explores…
PG&E Revolutionizes Outage Communication with SmartComms and SmartETOR
PG&E embarked on a transformational initiative to improve its electric outage notifications after discovering that 37% of customers experiencing unplanned outages weren’t receiving timely updates. In…