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EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners
(Complimentary Webinar) Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas.
Inside Award-Winning Utility EV Programs: A Roundtable with Industry Leaders
(Complimentary) Join Karl Popham and Russ Henderson (Chartwell Inc.) for an exclusive discussion with Cameron Freberg (Austin Energy) and Daniel FitzPatrick (Orange & Rockland Utilities), recipient...
Powering Hope: How Entergy’s Charitable Foundation Supports Vulnerable Customers
(Complimentary) Discover how Entergy’s Charitable Foundation, fueled by shareholder philanthropy, supports vulnerable customers through critical initiatives. Since 2008, The Power to Care program h...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Over the past year, CenterPoint Energy has significantly enhanced its emergency preparedness and response capabilities. In this keynote session, Don Daigler, Senior Vice President of Emergency…
KEYNOTE – Resilience in the Heat of Crisis: Lessons from LADWP’s Wildfire Response
In this keynote session, two senior executives from the Los Angeles Department of Water and Power (LADWP) — representing emergency management and customer service and communications…
Executive Panel: “One Voice” Crisis Communications for All Hazards
When disaster strikes — whether hurricane, wildfire, winter storm or cyberattack — effective communication saves lives and preserves trust. This executive panel will explore crisis communication…
Predicting Power: How Machine Learning is Transforming Estimated Times of Restoration
In this panel session, utility industry experts will explore how artificial intelligence and machine learning are reshaping the way companies predict and communicate estimated times of…
Discover how LUMA earned the prestigious Gold Emergency Management Chartwell Best Practices Award through its innovative approach to revitalizing its Emergency Response Plan. This session explores…
PG&E Revolutionizes Outage Communication with SmartComms and SmartETOR
PG&E embarked on a transformational initiative to improve its electric outage notifications after discovering that 37% of customers experiencing unplanned outages weren’t receiving timely updates. In…
Enhancing Outage Communications with Artificial Intelligence
This panel will bring together award-winning utilities to discuss how they are leveraging artificial intelligence to improve outage response and customer experience. San Diego Gas &…
Over the past several years, San Diego Gas & Electric has developed a suite of technologies to mitigate wildfires and reduce the need for public safety…
Emergency Management for Major Events: Innovation, Coordination, and Communication
Effective emergency management requires more than strong plans — it demands innovation, collaboration, strong internal processes and clear communication. In this wide-ranging discussion, learn how to…
Awareness at the Speed of Impact: Empowering Outage Response Through Real-Time Intelligence
When every second counts, clarity is a powerful asset. In this session, utility leaders from CenterPoint Energy, Con Edison, Entergy, and DataCapable experts reveal how real-time…