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Outage Communications Leadership Council

Proactive Contact Drives Customer Confidence

Customers rarely call to tell you how great things are going. However, during a power outage customers expect proactive communication from their utility.

Chartwell’s Outage Communications Leadership Council enables utility industry professionals to explore insights and best practices in communicating with customers, employees, and other stakeholders during power outages. An Outage Communications Council membership will help you lead your utility with valuable tools, including:

  • Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
  • Council-Only Networking Events: Attend monthly video conference calls, an annual virtual meeting, and an annual face-to-face meeting promoting in-person collaboration with industry leaders.
  • Connect & Collaborate: Leverage a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.

Find out about a real Outage Communications Leadership Council member's experience!
Download a member success story
Areas of Focus Include:
  • Major Event Strategy and Tactics
  • ETR Accuracy and Timeliness
  • Leveraging Operational and Customer Data
  • Proactive Outage Communications
  • Planned Outages
  • Strategies for Restoration and Communications
  • Field Services Technology and Training
  • Outage Maps
  • Mobile-First Communications
  • Internal and Business Organization
  • Auto-Enrollment for Outage Alerts
  • Communications and Channel Strategies
  • Developing and Refining Customer-Friendly Messaging
  • Outage Surveys and Customer Feedback
Join the Outage Communications Leadership Council

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services