EMACS is an acronym for “Energy Marketing and Customer Service.” Now in its 27th year, the conference has expanded to encompass a lot more. New areas of focus include billing and payment and digital experience, while evergreen topics such as communications, customer service, and program marketing remain as pertinent as ever.
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Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
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Emergency Preparedness: SDG&E’s Partner Portal
San Diego Gas & Electric's top priority is the safety of customers, employees, and the communities they serve. Over the past decade, they have prioritized investments in mitigation measures to prev...Crisis Management Mastery: Assessment and Escalating Emergency Response
(Complimentary Webinar) With utilities facing an ever-increasing array of potential disruptions - from wildfires and massive storms to cybersecurity threats - the ability to quickly and effectively...Award-Winning Storm Communications Enhancements in Nova Scotia
Nova Scotia has seen a 54% increase in hours of wind gusts over 80 km/h, raising the risk of fallen trees and branches causing power outages. Customer surveys revealed decreasing satisfaction durin...
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