Duke Energy Transforms Field Operations with Award-Winning Tool
In a world where every minute counts during power outages, Duke Energy has taken a bold step forward in operational efficiency, earning the Silver Outage Operations Award.
👉 Read the Case Study: Duke Energy Launches Hotline Tag Tool for Real-Time Communications to and From the Field
The utility’s newly launched Hotline Tag tool is transforming how field personnel interact with the Distribution Control Center (DCC). Traditionally, crews had to wait in long phone queues to receive tag requests, a process that slowed response times and strained resources. Duke Energy’s solution? A two-way, web-based tool accessible via smartphone that delivers real-time data directly to the field.
But the innovation doesn’t stop there. Field teams can now update their crew status and leave comments within the tool, offering the DCC valuable insights that improve coordination and decision-making. This streamlined communication loop not only enhances situational awareness but also empowers crews to act faster and smarter.
By eliminating delays and fostering transparency, Duke Energy’s Hotline Tag tool sets a new benchmark for outage response. The Silver Award is a testament to the utility’s commitment to innovation, safety, and customer service.
To learn more about the Chartwell Emergency Management Leadership Council, please contact Tim Herrick.
Blog posts you may like:
- Four Key Components of a Successful Emergency Management Training Program
- SDG&E’s Efforts in Mitigating PSPS Events and Enhancing Customer Communication Earn Dual Best Practices Awards
- Key Components for Conducting Successful Hot Washes
Related CURI Resilience Research Center content:
