Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Explore Insights From the 2025 IVR Benchmark Report
(Complimentary Webinar) Join us for an inside look at the recently released 2025 IVR Doctors/Chartwell Energy Utility IVR Benchmark Report, evaluating 100 IVR systems from U.S. and Canadian utilities.
EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners
(Complimentary Webinar) Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas.
Inside Award-Winning Utility EV Programs: A Roundtable with Industry Leaders
(Complimentary) Join Karl Popham and Russ Henderson (Chartwell Inc.) for an exclusive discussion with Cameron Freberg (Austin Energy) and Daniel FitzPatrick (Orange & Rockland Utilities), recipient...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Utilizing a CRM to Improve Service for Business Customers
The amount of information that utilities have about business customers is huge but how do you keep track of so much data? How can you manage that data to help your team provide outstanding service? A CRM tool is a significant benefit. With a CRM, your account management team has access to customer information to help them know their customers better, keep track of customer transactions, interactions and projects, and enable them to strengthen customer relationships. Having a CRM platform that captures this information empowers account managers with knowledge about their business customers and all the programs, products and services the customer participates in, and opportunities for customer engagement. Hear from two utility professionals about how their utilities do this so well and learn how their CRM has empowered their account management team.
Speakers:
Justin Partee, Sales and Economic Development Manager, Connexus Energy
Justin Partee is the Sales, Marketing, and Economic Development Manager for Connexus Energy in Ramsey, Minnesota. He began his career at Connexus in 2019 by being tasked to bring a full sales culture to the organization. Prior to being in the energy industry, Justin directed sales operations and teams with leading consumer packaged goods organizations and in the fenestration industry. Justin has a passion for Economic Development and has obtained a masters degree in Community and Economic Development from the University of Central Arkansas. In his free time, Justin is coaching youth sports (football, baseball, softball, and golf) that his children are active in and working on his Retirement Plan B of eventually qualifying for the Senior PGA Tour!
