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Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
Chartwell’s Spring Utility Insights: Trends Shaping the Industry
Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
Say Something; Communicating with Customers During the Moments That Matter
With increasing frequency, unplanned and oftentimes critical events are challenging utilities to communicate with customers to influence their perceptions and behaviors. Disparate data silos, legacy system limitations, manual workflows, and stakeholder approval processes often result in lengthy delays and operational impacts. Learn how utilities are automating customer interactions and efficiently distributing dynamic ad-hoc communications in real time over customers’ preferred channels.
In this session, discover how leading utilities:
-Reduce effort with tools to curate content and segment data
-Automate real-time approvals from stakeholders
-Deploy personalized ad hoc communications, at any scale, in minutes
-Dramatically reduce inbound call center activity
-Predictably influence desired behaviors while improving CSAT
Speakers:
–Elisa Henry – Chief Operating Officer, Message Broadcast
–Jay Magee – Manager of Digital Communications, JEA
