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How Duke Achieved Smarter IVR Authentication and Call Containment
This webinar will feature John Kusiak, IVR Product Owner at Duke Energy, sharing the company’s IVR transformation following Pindrop’s implementation. He will highlight enrollment growth since Octob...
How Business Customers Shaped Ameren Missouri’s Green Tariff Pricing
In this webinar, Ameren Missouri will share how it designed the Renewable Solutions Program enrollment process to deliver value for both business customers and the utility. We’ll explore lessons le...
This complementary webinar will feature a panel of experts discussing speech recognition and the future of IVR. The panel will look at lessons learned from their own utilities' integration of spee...
Industry and Consumer Trends: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
Know Your Costs to Cut Through Complexity, Boost Savings!
KYC usually means Know Your Customer — but in this session, it’s all about Know Your Costs! As utilities expand self-service offerings, many are also navigating rising costs and unnecessary system complexity. Multiple layers and components in billing and payment systems often add expense without delivering added value. This session will explore how utilities can streamline operations, reduce cost-to-serve, and maintain a high-quality customer experience. Join us for a fun, interactive game of Know Your Costs to uncover practical strategies for cost savings and smarter system design.
Speaker:
Nicole Haskins, Vice President of Sales and Marketing, Paymentus
For 25 years, Nicole has been committed to connecting great solutions and great providers with utilities and local government agencies to improve their electronic payment initiatives. Dedicated in advancing service and automation with technology, Nicole has worked with hundreds of the top cities, counties and utilities to implement successful streamlined revenue collection processes and payment solutions that evolve and transform these critical processes to maximize adoption, security, and customer engagement.
