Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Explore Insights From the 2025 IVR Benchmark Report
(Complimentary Webinar) Join us for an inside look at the recently released 2025 IVR Doctors/Chartwell Energy Utility IVR Benchmark Report, evaluating 100 IVR systems from U.S. and Canadian utilities.
EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners
(Complimentary Webinar) Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas.
Inside Award-Winning Utility EV Programs: A Roundtable with Industry Leaders
(Complimentary) Join Karl Popham and Russ Henderson (Chartwell Inc.) for an exclusive discussion with Cameron Freberg (Austin Energy) and Daniel FitzPatrick (Orange & Rockland Utilities), recipient...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Best Practices in Serving your Largest C&I and National Account Customers
Serving large commercial customers comes with distinct challenges and opportunities. These customers are “big” in many ways – whether it’s their energy load, physical footprint, revenue potential, sensitivity to power quality, or ambitious sustainability goals. Some are local to your service territory only while others are global. Understanding their uniqueness and what is important to their business is key to knowing how to serve them in the best manner possible. Learn how two utilities focus on innovative ways to deliver exceptional service to this unique and extremely important and influential customer segment.
Speakers:
Tomaso Giannelli, Key Account Manager, Georgia Power
Tomaso is a Key Account Manager for Georgia Power’s largest customers in Savannah and Coastal Georgia. Tomaso has more than 20 of experience at two of the largest electric utilities in the United States, much of it focused on serving business customers. During his tenure at Southern California Edison, he had the opportunity to work in several offices and departments. Through discipline and dedication, he ascended through the ranks from meter reader to senior manager. In his current role at Georgia Power, Tomaso is a Key Account Manager for Municipalities and K-12 schools in Savannah and Southeast Georgia.
Brad has nearly 20 years of experience in the energy industry. Prior to joining Ameren Missouri, Brad spent 14 years marketing refined fuels to end users throughout the eastern half of the United States. During his tenure at Ameren Missouri, he has had the opportunity to work with some of the largest commercial and industrial customers in the service territory. Brad also serves as the Co-Chair for the Electrical Board of Missouri and Illinois Task Force. Brad has a Bachelor’s degree from the University of Missouri and a Master’s degree from Webster University in St. Louis.
