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Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
Chartwell’s Spring Utility Insights: Trends Shaping the Industry
Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
AEP Improves Outages and More Through Voice Enabled Devices
AEP is among the first electric companies in the United States to give customers the opportunity to get outage status information, view their account balance, understand their bill, enroll in alerts, and check their energy usage through Amazon Alexa and Google Assistant voice enabled devices.
In this session, you will hear how AEP researched customer goals and behaviors, focused on a prioritized set of features, crafted two-way conversations, and launched this new channel to its customers. Attendees will also learn how AEP’s redesigned web site better communicates the outage status.
Speaker: Eric J. Davis, Digital & User Experience Manager, American Electric Power (AEP)
