Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
The AI Advantage: Elevating Utility Customer Experience
(Complimentary Webinar) This session showcases how Itineris works closely with Microsoft, leveraging their developments and innovations in Copilot, to enhance their utility-focused CIS/CRM solutions.
Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Acing Utility Customer Communications for Superior CX
The new normal in utility-customer communications is one of proactivity and empathy. In business, we know to always expect the unexpected, and as providers of essential services, utilities need to go the extra mile in ensuring transparent communications and unbridled service. When in an emergency, they need to tell their customers what to expect, that their service will continue, and that they are there to help.
Join this session and learn how utilities can perfect the art of communication while providing robust digital self-service capabilities to their customers. We join the journey of Dominion Energy and Tacoma Public Utilities, and get lessons on customer communications, how and what to communicate, tools to beat the uncertainty, and prepare for the next emergency.
Key Takeaways
–How to give more power to utility customers with friction-less omnichannel communication options.
–Exploring new channels such as chatbot, virtual agents and live chats to establish deeper and stronger customer relationships and drive digital self-service.
–What can Advanced AI, NLP, and ML do engage customers during their journey with minimal human intervention?
Speakers:
–Darren Brady- Chief Customer Officer, Smart Energy Water
–Treena Colby-Program Development Manager, Tacoma Public Utilities
