Evergy’s Strategic Capital Investments Deliver Customer-Focused and Operational Results

Over the past several years Evergy has transformed its customers’ self-service experience by examining analytics, implementing project process improvements, developing strategic business cases, leveraging strong executive support, and committing capital resources. The utility’s systematic and incremental approach has reduced contact center volume by 43% since 2019, freeing up customer service representatives for more complex calls. Evergy’s pragmatic and consistently successful approach underscores the power of strategic, data-informed decisions in driving meaningful progress.

In recognition of this transformational effort, Evergy receives special recognition for its Notable Achievement in Strategic Customer Investments in Chartwell's 2025 Best Practices Awards.

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